What an awful exchange with the airline. I hate being the person who’s aggressive, dismissive and mean to the customer service workers , but sometimes it’s necessary. They either hang up or pass you off to the next highest ranking person in line until you reach the top of the hierarchy, which is what I …

Update

Printing off the first-draft of a novel just feels different. It’s a beginning and a crash ending. All the work only produced a potential story that may not be any good. I’ll read it, then react to it. I’ll read it again, then organize it. I’ll read it again, then make it beautiful.